Frequently asked questions

The Keratin Lab offers a wide range of hair services, including specialised keratin treatments, colouring, cutting, styling, and extensions. We are a full-service treatment salon dedicated to keeping your hair healthy and beautiful. Find our full service menu here

Yes, we recommend booking your appointment in advance by calling us, sending a WhatsApp, or booking online through Fresha to ensure availability, especially for specialised treatments. However, we also try to accommodate walk-ins whenever possible. If you do not find a slot on Fresha, we recommend calling or sending a WhatsApp. Find us on Fresha here

The Keratin Lab is located inside The Old Timber Yard, just off Voortrekker Road in 7th Avenue, Maitland, Cape Town. The salon is inside a 100sqm warehouse that has been converted into a spacious salon, complete with a work-from-salon area and an in-salon coffee bar. Parking is available on-site for your convenience. Find us on Google Maps here

If you need to cancel or reschedule, please contact us as soon as possible. We appreciate at least 24 hours' notice to accommodate other clients.

We offer a range of treatments that can be intermixed or used in succession to repair, nourish, or moisturise your hair. Our keratin treatments are not only for smoothing—they are suitable for all hair types. We even offer a specific treatment that can be applied before colouring to protect your hair against bleach, ensuring your hair remains healthy throughout the colouring process.

Keratin treatments typically last between 3 to 6 months, depending on your hair type and aftercare routine. At Keratin Lab, we source the best products internationally and have tested countless brands to ensure that Vitaker is the best of the best. We offer a keratin menu with treatments that each have specific outcomes, allowing us to create a tailored programme for your hair type—whether you need to repair, nourish, or moisturise your hair.

Yes, our keratin treatments are suitable for all hair types. Our expert stylists can customise the treatment to address your specific hair needs.

We recommend using sodium chloride and sulphate-free shampoos and conditioners, such as our recommended Vitaker or Davines ranges, avoiding excessive heat styling, swimming in salt water, and not washing your hair for at least 24 hours after the treatment to prolong the results. This is the same with our colour services in the salon and should be standard aftercare practice.

This depends on the outcome you desire. Keratin treatments will smooth your hair and reduce frizz, but the level of straightness depends on your natural hair texture and the specific treatment chosen. We have options that can be tailored to your needs, including treatments that work effectively on curly hair. Curly hair often needs extra moisture, and we can provide a moisture-specific keratin treatment to enhance and maintain healthy curls while making them more manageable.

We offer Easihair Pro extensions, a premium brand known for its high quality and natural look. Our extensions are designed to add volume and length while blending seamlessly with your natural hair.

Tape-in extensions typically last 6 to 8 weeks, while weft extensions can last up to 3 months. At The Keratin Lab, we offer services for removal, retape, and reinstallation to ensure your extensions are maintained properly.

We recommend using gentle, sulphate-free hair products, such as the Davines range, which is natural and sustainable. Avoid excessive heat or pulling when styling your extensions, and always brush carefully, starting from the ends and working upwards.

Yes, but it is best to have your colour done by a professional stylist to ensure that both your natural hair and extensions are treated safely and effectively. Easihair Pro extensions come with a guarantee, but you will lose this guarantee if you change the colour of the hair. Our team can remove, treat and retape the extensions while you receive a colour or keratin treatment on your natural hair.

We use salon-only professional brands, including Vitaker, Easihair Pro, Davines, and GHD all known for their high salon quality and effectiveness in maintaining healthy hair.

Yes, we offer a range of professional products for purchase, so you can maintain your hair's health and beauty at home.

Our stylists will recommend the best products and techniques for maintaining your hairstyle at home. We also offer follow-up consultations if you have any questions.

We accept cash and offer a 5% discount on cash transactions. We also accept credit and debit cards, and we have a payment plan available through PayJustNow. Please contact us if you have specific payment questions.

We recommend making an appointment, as this ensures you get the time that works best for you. If you do not find an available slot on Fresha, our online booking system, please call or WhatsApp the salon. We also accept walk-ins if there is availability.

Yes, we require at least 24 hours' notice for cancellations to avoid a cancellation fee. This helps us manage our schedule and accommodate other clients.

We follow strict health and safety protocols, including regular sanitisation of tools and workstations, and ensuring that our salon is a clean and safe environment for everyone.

All our treatments are generally safe, but we do not recommend them during the first trimester of pregnancy. This precaution also applies to our colour services and should be standard practice in all salons. Please let us know if you are pregnant, and we will adjust our services accordingly.

Yes, we offer consultations both in-person and online to help you decide which treatments are best for your hair.

Absolutely! We have a comfortable work-from-salon space with free WiFi where you can be productive while getting your hair done.

Yes, we have a full-service coffee bar managed by Theuns, offering delicious coffee and treats to enjoy during your visit.

Your satisfaction is our priority. If you're not happy with your service, please let us know immediately. We will ask you to return as soon as possible so we can make an assessment, and we are happy to assist in any way we can.